June 4, 2025
345 words, 2 minutes read time.
Automation is a two-edged sword. On the one hand, it promises greater efficiency; on the other hand, it can pose inherent risks, such as maliciously modified data, bias, and even data poisoning.
During today’s interview, Mia Jordan from Salesforce offers a solution. She is an experienced federal executive with a long-standing involvement in the federal technology community.
She has identified bottlenecks that can be solved with a structured approach that offers flexibility. Rather than grabbing any data set off the shelf, when the data has been curated, it can avoid many of the issues with creating specialized data sets.
Secondly, a company like Salesforce may have seen similar processes and have a store of code that can solve an agency’s problem. Re-purposing code that has worked before in a secure environment is a way to accelerate solving vexing federal issues.
The conversation also highlights the importance of collaboration and community within the federal government in enhancing efficiency and service delivery.
During the interview, Mia Jordan reviewed Agentforce and gave guidance on deploying a process called Role, Knowledge, Action, and Guardrails.
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Here are some relevant episodes and resources:
1. Ep. 228: Harnessing Agentic Technology for Federal Digital Transformation
This episode delves into how agentic AI can revolutionize federal IT efficiency, offering insights into advanced automation technologies in the public sector.
2. Ep. 211: Build Software Faster with GitLab
Explore how integrating intelligent automation tools like GitLab can accelerate software development and reduce maintenance costs in federal projects. theoakmontgroupllc.com
3. Ep. 87: How Cloud Native Can Benefit Federal Systems
Discusses the advantages of adopting cloud-native architectures to enhance automation and scalability within federal agencies.
