September 6, 2022
Software vendors will talk about an increase in productivity once the system is in place; one aspect that doesn’t get mentioned is the whole process of learning the system. Right now, the federal government is in the middle of a drastic increase in activity. Billion-dollar programs are being deployed and federal technology professionals will, most certainly, launch new systems to manage these initiatives.
One aspect of digital transformation is the basic one – learning the new system. These new systems can be specialized scientific applications of more general tools, like project management.
Billy Biggs from WalkMe suggests we look at a solution that has helped over 2,000 corporate customers. It is an overlay on a browser that can anticipate questions that come up when a person needs to be onboarded or learn a new system.
Before COVID, there may have been some informal knowledge-sharing “around the water cooler.” Today, there is a high likelihood that a person may be hired and be expected to learn a new project management system while working at home, alone.
In the new variation of “Home Alone,” this person may get stuck- and drive-up support tickets, losing valuable time. Further, there is a much more diverse workforce, where assumptions about systems knowledge may not be even balanced throughout the team.
WalkMe uses artificial intelligence to see how most people would use a digital system and provides prompts to help in that change. Listen to the interview as Billy details how his solution increases productivity, and visibility, and allows users to scale.
If you enjoyed this podcast, you may want to listen to episode #22 Federal Endpoint Security
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