Ep. 17 Forms, Friction & Feds

July 14, 2022

How the Federal Government can Reduce Cost and Increase Flexibility by Improved Forms Management

Digital transformation in federal information technology includes improving the citizen experience. It seems like everything you need from the federal government needs a form. This is most obvious in areas related to health and taxes but has application across most federal sectors.

Improved citizen experience means forms completion reduces friction and gives federal agencies benefits like faster rendition, ease of scale, 24/7 service, and increased security.

This was obvious four years ago. In 2018, the U.S. Congress recognized that transitioning away from paper into a digitized form would reduce cost and increase citizen experience. That was the year they passed the Integrated Digital Experience Act that required agencies to make a transition from paper to digitized forms that were accessible on desktop computers and phones.

"When people think about Adobe, though, we have a whole lot of other solutions, that I am fortunate to be able to demonstrate how they're being used for the government"

Jeffery Young, Adobe Tweet

The unwelcome news is document management has fallen by the wayside. Some blame lack of guidance from the Office of Management and Budget, others have blamed plain old inertia. One way out of this gridlock is to consider electronic document management systems that allow agencies to convert documents quickly.

During the interview, Jeffery Young from Adobe highlights that fact that there are many complex transactions in regulated industries outside the federal government.

COVID has given impetus for commercial organizations to make this transition as well. They are in a competitive environment and must reduce costs and improve service to people who use their websites.

If you enjoyed this podcast, you may want to listen to episode #16, Artificial Intelligence & Cloud Management for Cloud Applications